Adding a Slack channel to an incident via API without it taking the conference bridge slot

#1

Hello,

I’ve been trying to find a way to add a Slack channel to an incident through the API in such a way that it is associated with the SLACK CHANNEL label on the incident page. The only solution I could find was adding it as the conference bridge, but this is not desirable because we want a Zoom meeting to take that slot. Is there a way to get a Slack channel in the proper slot through the API that is perhaps undocumented?

#2

Hi Matthew,

Have you taken a look at the Create a Slack Channel Connection API call or the Update a Slack Connection?

Would either of those work for what you are looking to do?

If you’d like to share specific details regarding incidents/slack channels, please write in to us via support@pagerduty.com and we’d be happy to take a look.

Cheers,
Abbott
Support Team Lead - East

#3

Hi Abbott,

I have tried creating a Slack channel connection, but the source_type does not accept incident_reference. It seems like it should / would but it doesn’t.

#4

This is not possible today.

#5

Hello, is this possible now? I’m mostly interested in discovering slack channels associated with an incident, but I’d like to use it both ways if possible.

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#6

+1 Would also like to see this. Ideally via the slack integration but even exposing this so we can write something custom would be great.